won55 Privacy Policy

1. Overview

won55 ("we", "us", "our") is an online casino and sports betting platform serving players across Malaysia and internationally. This Privacy Policy describes how won55 collects, uses, discloses, and safeguards your personal information when you access or use our website at https://won55.lat, mobile applications, and all associated services (collectively, the "Platform").

By registering for an account on won55, accessing the Platform, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms set out here, please refrain from using our Platform.

This policy applies to all users, including registered account holders, visitors who browse without an account, and anyone who contacts our customer support team. It does not apply to third-party websites or services that may be linked from our Platform, even indirectly. Those platforms operate under their own respective privacy policies.

2. Information We Collect

won55 collects several categories of personal information to deliver and continuously improve our services. The type of information collected depends on how you interact with the Platform.

2.1 Registration & Account Information

When you register for a won55 account, we collect the following:

• Full name as per your government-issued identity document
• Date of birth (to verify you are 21 years of age or older)
• Email address and phone number
• Residential address (state, city, postcode — e.g., Petaling Jaya, Bangsar, Johor Bahru)
• Username and encrypted password
• Preferred currency (Malaysian Ringgit — MYR)

2.2 Identity Verification (KYC)

As part of our Know Your Customer (KYC) obligations under anti-money laundering regulations, we may request copies of:

• MyKad (Malaysian National Identity Card) or valid passport
• Proof of address (utility bill, bank statement dated within 3 months)
• Selfie or facial verification image for document matching purposes

2.3 Financial & Transaction Data

To process deposits and withdrawals through local payment methods such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, and Public Bank, we collect:

• Bank account numbers or e-wallet identifiers (stored in tokenised form)
• Transaction amounts, dates, and reference numbers
• Cryptocurrency wallet addresses where applicable (e.g., USDT, BTC)

2.4 Usage & Technical Data

When you access won55, we automatically collect certain technical information:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and clickstream data
• Game session data including bet amounts, game results, and session duration
• Referral source (how you arrived at won55)

2.5 Customer Support Communications

When you contact our support team via Live Chat, email ([email protected]), or any other support channel, we retain records of those communications including the content of messages, timestamps, and any attachments you provide.

3. How We Use Your Data

won55 uses your personal data only for legitimate, clearly defined purposes. The table below sets out the primary uses of your information and the corresponding rationale.

4. Legal Basis for Processing

won55 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and won55 — specifically, to provide you with access to our gaming and betting services, process your transactions, and manage your account.
• Legal Obligation: We are required to collect and retain certain data to comply with AML regulations, tax reporting requirements, and gaming regulatory standards.
• Legitimate Interests: We process certain data (such as usage analytics and fraud detection signals) based on our legitimate interest in running a secure, high-quality platform, provided that this interest is not overridden by your fundamental rights and freedoms.
• Consent: For marketing communications and certain optional data collection activities (such as behavioural analytics cookies beyond strictly necessary ones), we rely on your explicit consent. You may withdraw this consent at any time.

5. Sharing Your Data

won55 does not sell or rent your personal data. We may share it only in the following limited circumstances:

5.1 Regulated Service Providers

We work with carefully selected third-party service providers who assist in delivering the Platform, including payment processors, KYC verification providers, cloud hosting infrastructure, and customer support tooling. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection standards.

5.2 Regulatory & Law Enforcement Authorities

won55 may disclose personal data to government authorities, regulators, or law enforcement agencies where required to do so by law, court order, or regulatory directive. This includes obligations under AML legislation and financial crime prevention frameworks.

5.3 Corporate Transactions

In the event that won55 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity. In such circumstances, we will notify you prior to the transfer and ensure the receiving party maintains equivalent data protection standards.

5.4 Fraud Prevention Networks

To protect the integrity of our Platform and all users, we may share limited data with industry-standard fraud prevention networks and identity verification consortiums operating within the online gaming space.

6. Cookies & Tracking Technologies

won55 uses cookies and similar tracking technologies to enhance your experience on the Platform, remember your preferences, and gather analytics data that helps us improve our services.

6.1 Types of Cookies We Use

6.2 Managing Your Cookie Preferences

You can control non-essential cookies through the cookie preference centre available on the Platform. You may also configure your browser to block or delete cookies; however, please note that disabling strictly necessary cookies may impair your ability to log in and use certain features of won55.

7. Data Retention

won55 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with AML and financial record-keeping obligations.
• KYC Documentation: Retained for a minimum of 5 years from the date of collection or the date your account is closed, whichever is later.
• Transaction Records: Retained for a minimum of 7 years to comply with applicable financial regulations.
• Customer Support Records: Retained for 3 years from the date of the last interaction.
• Marketing Consent Records: Retained until you withdraw consent, plus a reasonable period thereafter for audit purposes.

Once data is no longer required, won55 will securely delete or anonymise it in accordance with industry-standard data destruction practices.

8. Your Rights

As a won55 user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] (plain text — not a link):

• Right of Access: You may request a copy of the personal data we hold about you. We will respond within 30 days of a valid request.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request correction.
• Right to Erasure: Subject to our legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances (e.g., while a dispute is being resolved).
• Right to Data Portability: Where technically feasible and legally applicable, you may request your data in a commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes. We will honour such requests promptly unless there are compelling legal grounds to continue processing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

9. Security Measures

won55 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include:

• Transport Layer Security (TLS 1.2 and above) for all data in transit between your device and our servers
• AES-256 encryption for sensitive data stored in our databases, including payment tokens and identity documents
• Multi-factor authentication (MFA) options available for all won55 accounts
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis
• Regular independent security audits and penetration testing of the Platform infrastructure
• Automated intrusion detection and real-time threat monitoring systems
• Secure data centre facilities with physical access controls, redundancy, and disaster recovery protocols

While we take every reasonable precaution, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, won55 will notify you and relevant authorities in accordance with applicable legal requirements.

10. Minors & Age Restriction Policy

won55 is strictly an adult platform. You must be 21 years of age or older to register for an account or use any of our services. This age requirement applies to all users, including those in Kuala Lumpur, Penang, Johor Bahru, and all other locations in Malaysia and beyond.

We do not knowingly collect personal data from individuals under the age of 21. As part of our KYC process, we verify the age and identity of all account holders using government-issued identification documents. If we become aware that we have inadvertently collected personal data from a person under 21, we will promptly delete that data and close the associated account.

If you believe that a minor has registered on won55, please contact us immediately at [email protected] so we can take swift action.

11. Changes to This Privacy Policy

won55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Display a prominent notice on the won55 Platform for a reasonable period following the change
• Where required by law, notify registered account holders directly via email

Your continued use of the won55 Platform following notification of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of how we handle your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way won55 handles your personal data, please get in touch with our Data Protection team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the won55 Platform — average response time 3–5 minutes
• Languages: Support available in English, Bahasa Melayu, and Mandarin

We take privacy enquiries seriously and aim to respond to all requests within 30 calendar days. For account-specific matters, please be prepared to verify your identity before we can disclose or amend any personal data held on your account.